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- I'm an international customer, what happens if my package is stolen? Who pays? or...I am international kustomer from kazakhstan! Yes, I like to buy sexi shirt for my fat wife but am scared
that sexi shit will be stolen by corrupt customs agents. Can you Super Hero Peoples help by taking responsibility
for sexi shirt if it is stolen? No? What about this Insurance I keep hear about. Help me get sexi shirt for fat wife!
If you are concerned for your package, then order UPS International. Otherwise read the following. As of November 2006 Super Hero Stuff.Com will no longer be held accountable or responsible in any way, shape or form
for the loss of international orders. We are sorry but when an order is shipped internationally, we are unable to track or monitor it's movements. It
is beyond our sphere of influence. It is out of the US Post offices hands and is now in the hands of those Korrupt officials
in Kazakhstan, India and everywhere else.
We are sorry, but we have lost thousands of dollars because people in some parts of the world continue to take
that which is not theirs. Our customers suffer and our business suffers. SO... for international customers to order from us
you are accepting the following:
- That you will not hold Super Hero Stuff.Com responsible for your package being lost or stolen.
- That this agreement between you (the customer) and Super Hero Stuff.Com PRECEDES any other agreements between you and Paypal
or your credit card agency.
- This means that you are fully aware of the risks of your corrupt customs agents or corrupt postal carriers (ahem Italy, Indonesia, Spain... )
who might decide to steal your package before they arrive on your doorstep.
- Being fully aware of this, you are willing to accept the risk and not hold Super Hero Stuff.Com accountable.
- And no, purchasing insurance will not help you. We will simply accept your order and not process the amount of
insurance. (Domestic customers, this is not a problem. You're covered. We trust you guys, order away to your hearts content!)
- We apologize for the inconvenience, but that's the way it is until people start treating others with respect. Call your customs agents and your
postal office and complain. Have a nice day.
- My wife (and I) are fat and your Wonder Woman and Supergirl t-shirts suck because they are sized to fit Japanese Ninja Assassin Highschool Cheerleaders! What
the hell is this? How come you don't have any shirts for people who like BBQ Ribs and 2 Liters of Mt. Dew?? What gives?! I think it's a plot and you guys suck!
You're right... we do suck and our best customers do happen to be Japanese Ninja Assassin Highschool Cheerleaders as well as Chinese Knife Throwing Gymnest/Kung Fu artists! No kidding!!
And you are correct, our women's shirts are small cut. It's called a "Junior" fit. Don't blame us. We want your money as much as a rabid, right wing republican who's in bed with
big tobacco and the NRA but it's just out of our hands! Blame the manufacturers. If you are intent on making some waves then please email us an angry hate mail, really, and we will
forward it to the manufacturers. We're serious. We want you as a customer and we aren't above forwarding your vile, condesending, hate filled remarks to our manufacturers in order
to get your money and to make you happy. Hey, it's all about customer service so e-mail away. Be sure to be specific and include a picture of what shirts your hate filled remarks are
targeting so we can send your hate mail to the right manufacturer. I mean, bring
it on! The more angry the better, and if you can make it funny it will go a lot further with our manufacturers. So, Fire Away! (email to admin@superherostuffdotcom)
- How do I send stuff back to you that I don't want because I wasn't smart enough to click on the friggen
thumbnail to see the larger version of the image which if I would have looked at I would have noticed that it doesn't fit my fat butt that I thought
was the same size I had in highschool!? And will I be charged because I'm a cheap skate and I'm not interested in getting a Masters Degree so I can earn more money?
Yes you can return the shirt you ordered. No problem. But first... we suggest that you start exercising and stop drinking soda and eating chips. They are full of
unwanted calories that pack on your hips (women) and gut (couch potatoe men). You can then return the item to our Shipping Address.
Our Shipping Address is:Superherostuff.com
c/o HippoCart.com
231 E Penn Ave.
Rovesonia, PA 19551
We will then refund you for the item but we will hold on to $1 per item for restocking. No, this is not a made up fee like the banks and phone companies tag on
to your bill it's legitimate and returned items suck up our resources faster than you can suck down a Big Gulp of Mt. Dew and eat a case of Pringles.
"But... Why the $1 (One Dollar) fee per shirt returned? Why Damn you WHY???" Because Lardo, it's a pain in the ass to deal with. Jesus, first of all, you should know how big you are and if you've put on
a couple of pounds since your last birthday. Hey, nothing wrong with it, but just don't stay in denial. If you're heavy, you're heavy! How are you supposed to know
what fits you?? Jesus, each thumbnail has a pop up with measurements on there. "Yeah, but why do I have to pay a whole dollar to return a friggen shirt??" Because,
we have to do more work. First off... We have to cut open the friggen package, which some are sealed with military grade, indestructable, lamenated, teflon coated tape which can take up to 5 minutes to open the friggen thing (if we're lucky that we don't cut ourselves
while using a lethal utility knife) and once
we get it open and once we can find the friggen band-aides we then have to find your order in our system, which half the time you guys don't even include any information so we have to act like Batman and figure out who
sent us the shirt, which takes us another 3-5 friggen minutes. THEN... we have to put the damn shirt back into inventory, which half the time we took the damn shirt off the site because you bought the last one
and the lame manufacturer decided 6 months ago not to make any more which means we have to find the damn image and text and blah blah blah and put it back up on the site, then... we have to print out another bar code, only after changing labels on the printer! Then we
fold the friggen thing after we remove all the dog hair from your stupid dog that slept on it for a week before you finally got around to returning the darn thing, then we have to shelve the thing and make it available
on the site, since it is most likely the last one we had and we removed the option to buy after you bought the shirt in the first place. On top of all that... we have to issue a credit on your friggen
credit card, which you LOST last month because you were out hoaring around with your ex-girlfriend and you passed out on her "couch" (yeah right) so you got another card
and we have to mail you a friggen check, which will get returned because your new girlfriend just kicked your sorry ass out
of her apartment, cause you're a cheating bastard, (which is why your stupid dog slept on our shirt) so we have to contact you again to get your new address.
If we're
lucky and we just refund your stupid card it still costs us money!! Yes it does! We get charged for every transaction, so not only do we lose the $18.75 for each shirt we refund you on we also lose even mo-money that goes to the merchant
service people who suck us dry just for breathing. When really all that was needed was for you to lose a couple of pounds
so you could fit into your shirts in the first place!! GOSH!
Will you go on a date with me?
Although the girls managing the phones and your orders sound hot (and actually are), it is against company policy to date customers. However, they are happy to accept gifts by mail. For the girls' ring sizes, please call.
Do you ship to anywhere else other than the US and Canada?
Yes, we
do ship to some other countries in Europe. (see list below of countries we DO NOT ship to). If
you would like us to ship to you in another county, the only way we can accept payment is via
money order, Paypal, or a US credit card (drawn on a US Bank). The reason for this is that we
are unable to verify credit card billing addresses with foreign banks. If you want to send us a
money order (payable in US dollars of course), FIRST Email Us what shirts you want (checking the
site to make sure the size you want is in stock). We will then set aside your order for 9 days until we receive
your money order.
You can send the money order to:
Superherostuff.com
eMerchandise Group, LLC
34401 SE Cochrane St.
Snoqualmie, WA 98065
If you want to pay via Paypal or have a US credit
card, just place the order online and choose the correct payment method.
Do you have more stuff than what's on the site?
No! We don't! And stop asking us this question. As soon as we get more stuff, it gets added to the site.
Do you accept Money Orders?
Yes we do! Send your money order and list of items to our Billing Address.
Our Billing Address is:Superherostuff.com
eMerchandise Group, LLC
34401 SE Cochrane St.
Snoqualmie, WA 98065
Go ahead and pick which shirts
you want, enter them on the web site in our shopping cart. That will tell you what the
shipping and handling will be. Then Email Us with what you are ordering, so we can
pull them off of the shelves immediately. Your order will then be held for 9 days until your
check arrives. Be sure to include shipping and handling in the money order. If the money order
does not arrive, then the shirts go back on the shelf.
How long will it take for my order to arrive?
We give you a whole bunch of options for shipping. You can chose from;
- UPS Ground - which can take up to 9 days if you live on the East Coast
- UPS Overnight - which only means overnight if you get your order in before NOON, AND if the order is placed on Monday through
Thursday. Remember, UPS won't deliver overnight on Friday, Saturday or Sunday. So don't come bitching to us if you place your order on
Thursday at 4pm expecting your package to arrive Friday morning. It just aint going to happen.
- UPS 2nd Day Air - Which really means 3 days because it starts the next day. But if you order on a Friday or Saturday
you're going to be waiting for a long time cause UPS & Fed EX doesn't ship on those days! Look... if you order on Friday afternoon
UPS isn't coming until Monday and even then the first day they count is Tuesday which means your 2nd day delivery package won't arrive
until Wednesday after you placed your order.
- UPS 3 Day Air - which plays by the same rules as above!
- US Postal Service - Which is comparable to UPS Ground and is going to be First Class (3-8 days) for one
shirt and Priority (3-4 days) for more than one shirt.
- UPS International - probably a week or so
- US Global Priority - This is for international orders. It is actually quite fast. See, so many
people were complaining that their orders were taking up to 30 days to receive that we just went ahead and bumped up
shipping to Global Priority. We have even had some packages make it to Europe in 6 days flat! That's faster than some mail here in the US.
We just want to make you happy.
We do use delivery confirmation for every order that goes out, which lets us know when your package arrives. There is no tracking number
you need to be concerned with. If you don't receive your package withing the stated time
frame, please e-mail us and we will try to locate your package. If you need a shirt by a
specific date, for a gift or a special occasion, please contact us ahead of time so we can expedite your order.
What are the shirts made of? Are they cotton? Do they Shrink?
The shirts are 100% preshrunk cotton. However, we advise washing in cold water to always be safe.
If I want to replace or exchange a shirt, will I be charged?
Yes, there is a $1 restocking fee on top of you paying for us to have to ship out another shirt that fits you
better because you thought you were skinnier than you really are.
Can we return a shirt if we don't like the color or it doesn't fit, or can we exchange it for another shirt?
Yes, you can return your items and we will refund you the price of the shirt, minus the shipping cost. If you wish to exchange the shirt for another we can do that too,
we would just charge you the price for shipping the second shirt out to you once we receive the original shirt.
If I "Refuse Delivery" of a UPS package, what will happen
When a UPS package is refused, UPS charges the merchant, that would be us, money for the refusal. And it's not cheap.
If you refuse delivery of the UPS package due to some error on our part, we will refund all of your money. If it is because
of a change of mind on the customer's part, then we will refund the customer the price of the shirt minus the refusal delivery charge.
How do I take care of my new Super Hero shirts so they will last?
We suggest turning the shirts inside out and washing them in gentle cycle in cold water. Some of the specialty shirts like the Superman Chrome and the High Density shirts should be hand washed if you want them to last longer.
Who would win in a race between Flash and Superman?
Jesus, if I only had a dollar for every time we got asked this question. Listen, it depends on if The Flash you're talking
about is Barry Allen or Wally West. If it's Barry, Superman looses. Wally? Superman wins!
What are the exact measurements?
Some variance occurs since the shirts come from many different manufacturers. The following however is a general guidleline. Previous customers have told us that shirts run true to size.
Adult - Size - Chest measurement
- Small 34/36
- Medium 38/40
- Large 42/44
- Xlarge 46/48
- XXLarge 50/52
- XXXLarge 54/56
Children - Size - Youth sizes
- Small Youth 6/8
- Medium Youth 10/12
- Large Youth 14/16
If we have anything smaller, say for an infant or toddler, there will be details as
to the size when you click on the size you want.
Countries we DO NOT ship to due to a high amount of internet credit card fraud:
- Cuba
- Iran
- Romania
- North Korea
- Libya
- Sudan
- El Salvador
- Venezuela
- Ecuador
- Argentina
- Brazil
- Paraguay
- Uraguay
- Chile
- Guatemala
- Indonesia
- Singapore
- Ghana
- Nigeria
- Hungary
- Belarus
- Bulgaria
- Estonia
- Latvia
- Lithuania
- Slovak Republic
- Ukraine Russia
- Yugoslavia
- Macedonia
- Phillipines
- Thailand
- Malaysia
What if I want to exchange the shirt for another size?
If we send you the wrong size, than we will correct it by sending you the correct size, with a postage paid return envelope for the incorrect shirt. IF IT WASN'T our mistake, and you ordered the wrong size, then we'd be happy to send you out the correct size, and charge your card for the shirt and shipping and handling. Then once you return the unwashed and unworn shirt that wasn't the right size, we will credit your card just the amount of the shirt.
What if I wear the shirt and I then change my mind & want to return it?
If you wear the shirt... you buy it. If you wash the shirt... then you buy it. Trying on the shirt
to see if it fits is not considered "being worn". If you return a shirt to us that has been obviously worn and/or washed, we will
send it back to you and charge your card for shipping.
What is a High Density T-Shirt?
High Density is a screen Print t-shirt that has raised ink. It is a very thick print that is lifted off the face of the shirt. It is not your every-day, run-of-the-mill t-shirt. A very cool and different look all together.
What if I don't have a credit card?
You can e-mail us what shirts you want, making sure to check the site to see if the shirt is in
stock in the size that you want. Then we will send you a confirmation email, giving you the total
amount, including the shipping. You can then send us a money order. We will set aside your order until we receive your money
order. For the address see Question #1 above.
Are you getting more sizes of shirts? I have visited
your site several times but I do not see the size that I want. What's the
deal?
Yes, we have new orders of shirts & other stuff coming in
about every other week. We try our best to get all the sizes we can in all the shirts in
stock, but sometimes they are not available so we put up on the site all that we have until
we get more shirts. We do not make the shirts ourselves, and unfortunately our suppliers
do not always make all the shirts in all sizes.
It says "Sold Out" on the shirt I want. Will there be any more?
No. If a shirt is marked with "Sold Out", it means that it is no longer made. Of course,There is always a possibility that someday it will come back into stock, and at that time it will be added to the site... Just don't count on it.
So what's the difference between "Sold Out" and "Backordered"?
A "Sold Out" shirt is not coming back into stock. A "Backordered" shirt will be available once we get them in from the manufacturer. And no, we can't take orders for items not currently listed as available on the site.
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